Pop Up Play Village Terms and Conditions

Pop Up Play Village’s Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality play sessions for all our customers.

We are committed to the safety of all persons who attend our play sessions and to deliver the highest standard of service.

Participating in Pop Up Play Village play sessions is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Pop Up Play Village Ltd., your local Franchise or its employees.

Payment Methods

Payment is through bookwhen.com

Confirmation of place

If you cannot make a play session you may contact the franchise you have booked with to ask whether you can move your ticket to an alternative play session date or location. Tickets will not be refunded unless under special circumstances. Thank you for your understanding and co-operation.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The play session leader cannot be responsible for a child at any time. Should a carer or associated visitor behave in a way that the franchisee or play session leader feels is unreasonable then the company/franchisee reserves the rights to withdraw the provision of play sessions to the client.

Cancellation of Play Session policy

Pop Up Play Village will endeavor to run play sessions during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified (please check your local Pop Up Play Village Facebook page and your email). An alternative play session will be offered if we have to cancel a play session. 


Parents are asked to keep their children at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted. Please keep your child at home if he/she:

  • Has a fever or has had one in the previous 24 hours

  • Has had an upset stomach or diarrhoea in the previous 48 hours

  • Has heavy nasal discharge

  • Has discharging eyes

Has symptoms of a possible communicable diseases such as:

  • Measles

  • Chicken pox

  • German measles

  • Whooping cough

  • Impetigo

  • Scarlett fever

  • Hand, foot and mouth disease

  • Norovirus

  • Covid 19

We cannot offer a refund for a play session missed due to illness however we do leave it to the discretion of our franchise owners to offer a replacement session or refund in exceptional circumstances.

Commitment to Equal Opportunities

Pop Up Play Village has a commitment to ensure that the equipment and activities are value and equal to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

Pop Up Play Village will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in.

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during an event provided it doesn’t interfere with the running of the play session. In addition please always be sensitive of taking pictures and do not take photos of others without their permission. If you are asked to stop, please do respect the rights of others. In addition if our franchisee’s/employee’s feels that the amount of video is excessive, not just short clips, then you may be asked to stop.

Protection of property

Please note that your property left in our venues is your responsibility and Pop Up Play Village cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies

Pop Up Play Village follows rigorous internal checks of the venue’s we run and operate from and its own equipment to ensure that they are clean and safe.

Pop Up Play Village asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.

Changes to Terms and Conditions

Pop Up Play Village from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Pop Up Play Village to treat this agreement with you as being updated with the changes.